• GENERAL

    Where is my order?

    After placing an order, you will be sent an order confirmation via email. Once your order has been shipped from our dispatch you will receive a shipping confirmation email that includes all your tracking details, enabling you to keep an eye on your packages delivery progress and whereabouts.

    If you have your tracking number, you can track your order here. (link to: https://auspost.com.au/parcels-mail/track)

    What happens if an item is no longer available?

    Due to the exclusivity and uniqueness of some of our products, they are available only in very limited quantities. It is because of this we cannot always guarantee their availability. If for some reason an item/s that you have ordered has become unavailable, we will notify you by email. This email will include a few options, like alternative colours that may be available, to be placed on a waiting list if a restock is occurring soon, or a refund for that item/s.

    Do you offer price matching?

    We do not offer price matching. We do endeavour to keep our prices as reasonable as possible. Our prices include GST.

  • IN-STORE PURCHASES

    How long do I have to return an item purchased in-store?

    With instore purchases we offer an exchange only within 7 days of purchase. We do not offer a refund for change of mind.

  • ONLINE PURCHASES

    When will my card be charged?

    Your credit card is charged at the time of your purchase. You should receive an email from our payment provider confirming your order and payment amount.

    Why was my order unsuccessful?

    Your order may have been unsuccessful due to reasons relating to your credit card. Please contact your card issuer to resolve any issues, and contact us for further assistance.

    I didn’t receive an order confirmation, was my order successful?

    If an error was made when inputting your email address, we will not be able to send through any correspondence regarding your order. If you do not receive a confirmation email, please get in contact with us as soon as possible to ensure that your order has been received and we have your correct details.

    I have entered the wrong shipping address, what do I do?

    If when reading your confirmation email and you realise that you have entered the incorrect shipping address, please contact us immediately. Unfortunately, once it has left our dispatch facility we are unable to adjust your shipping address. We are not liable for any lost orders or additional charges, when provided with incorrect shipping details. In addition to this Hunt Leather is not responsible for any supplementary fees incurred upon re-shipping purchases to the customer. In these cases, the customer is responsible for all shipping costs with returned packages due to failed delivery.

    How long do I have to return an order?

    You have 14 days from the delivery date to initiate your return for a refund or exchange.

    I received the wrong item or colour, what do I do?

    If you receive an incorrect item or colour, please contact us immediately. In general, when incidents like this occur you will be asked to either send the incorrect item back, where we will refund you the cost of return postage (you will be asked to provide a copy of the postage receipt), or you can also exchange this piece for the correct item in one of our stores.

    Can I use a gift voucher or credit note online?

    At this stage, we are unable to honour gift vouchers or credit notes on our online store. These can only be used in one of our stores or via a phone order.
  • DOMESTIC SHIPPING

    Where is my order?

    After placing an order, you will be sent an order confirmation via email. Once your order has been shipped from our dispatch you will receive a shipping confirmation email that includes all your tracking details, enabling you to keep an eye on your packages delivery progress and whereabouts. If you have your tracking number, you can track your order here. (link to: https://auspost.com.au/parcels-mail/track)

    How do I track my order online?

    Upon your order being dispatched you will be sent a shipping confirmation email which will include all your tracking details. Your tracking details will enable you to keep an eye on your order’s whereabouts and progress. If you have your tracking number, you can track your order here. (link to: https://auspost.com.au/parcels-mail/track)

    How much is shipping?

    Standard Shipping We offer $10 standard shipping Australia wide. We ship via Australia Post Registered Post E-Parcel, which requires a signature upon delivery, so we recommend delivery to an address that is attended during business hours. Express Shipping We offer express post shipping for a flat fee of $25 and $35 for RIMOWA products, Australia wide. This service is offered by Australia Post and is only valid if the order is placed before 1PM AEST or 11AM AEST for luggage.

    Can I make a change to my order?

    You have until the time of dispatch to change or amend your order. After this time, it becomes the customer’s responsibility for any additional costs for return shipping and re-shipping if it is required. If you would like to change your order, please get in contact with us as soon as possible.

    How long will it take for my order to arrive?

    Once the order and stock availability are confirmed, items are shipped within 48 hours. Delivery times vary and once the package is dispatched we are not responsible for any delays that may occur. Standard Shipping Items should be delivered within 3 – 5 business days, unless being sent to remote and some regional areas. Parcels to Western Australian and the Northern Territory can take between 4 – 9 business days to be delivered. Express Shipping Express shipping is expedited quickly and in some instances, qualify for next day delivery. To see if your postal address is within the Australia Post Express Post Network, click here. (link to: https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia) However, we recommend allowing 1- 3 Business Days, especially when living in Western Australia.

    What happens with returned packages or failed deliveries?

    In cases where packages are undeliverable due to an incorrect address, refusal pay duties and taxes, multiple failed delivery attempts, or failure to collect, Hunt Leather is not liable for payment of return shipping costs levied by the carrier company (this also includes unpaid customer duties and taxes). In addition to this Hunt Leather is not responsible for any supplementary fees incurred upon re-shipping purchases to the customer. In these cases, the customer is responsible for all shipping costs with returned packages due to failed delivery.
  • INTERNATIONAL SHIPPING

    Do you ship internationally?

    We only ship within Australian and New Zealand only. If you live outside these countries and are interested in purchasing one of our pieces, please get in contact with us. Please note: We are unable to ship Longchamp and RIMOWA products outside of Australia and New Zealand.

    Are duties and taxes included?

    Duties and taxes are not included within the final purchase price and are payable, by the customer, upon delivery. We are not liable for any unpaid customs duties or taxes.

    Can I make a change to my order?

    You have until the time of dispatch to change or amend your order. After this time, it becomes the customer’s responsibility for any additional costs for return shipping and re-shipping if it is required. If you would like to change your order, please get in contact with us as soon as possible.

    I have entered the wrong shipping address, what do I do?

    If when reading your confirmation email and you realise that you have entered the incorrect shipping address, please contact us immediately. Unfortunately, once it has left our dispatch facility we are unable to adjust your shipping address. We are not liable for any lost orders or additional charges, when provided with incorrect shipping details. In addition to this Hunt Leather is not responsible for any supplementary fees incurred upon re-shipping purchases to the customer. In these cases, the customer is responsible for all shipping costs with returned packages due to failed delivery.

    What happens with returned packages or failed deliveries?

    In cases where packages are undeliverable due to an incorrect address, refusal pay duties and taxes, multiple failed delivery attempts, or failure to collect, Hunt Leather is not liable for payment of return shipping costs levied by the carrier company (this also includes unpaid customer duties and taxes). In addition to this Hunt Leather is not responsible for any supplementary fees incurred upon re-shipping purchases to the customer. In these cases, the customer is responsible for all shipping costs with returned packages due to failed delivery.
  • RETURNS

    How long do I have to return an online order?

    You have 14 days from the delivery date to initiate your return for a refund or exchange. Please note that all returned/exchanged items must fit within our returns policy requirements.

    What will it cost to return my order?

    The only cost of your return is the price of return postage.

    Can I return or exchange my item/s instore?

    You can return/exchange any item you receive instore. Simply take the item and the tax invoice to your closest location. In instances of a refund we do not refund for cash and require the same card used for the original transaction. All items returned in store must fulfil the returns policy requirements. Please note: Hunt and RIMOWA pieces cannot be returned to Longchamp stores.

    What are the returns policy requirements?

    We reserve the right to decline a return or exchange request if the returned merchandise does not meet our standards. All returned items must be unused, unworn and in original condition. Where provided, all original packaging is to accompany the merchandise – including but not limited to boxes, dust bags, authenticity and care cards – must be included and returned. Items received that do not meet these standards will be sent back to the customer at their own cost.
  • REPAIRS/FAULTY ITEMS

    What do I do if an item is faulty?

    Goods are considered faulty if they are received damaged or where a manufacturing fault occurs. Items that are damaged as a result of wear and tear, or via baggage handlers are not faulty. If you think your item is faulty please get in contact with us.

    What do I do if I want something repaired?

    If you have an item purchase with us, or manufactured by one of our brands, that you would like repair please get in contact with us. Alternatively, you can take this item into any of our locations. From there we take the item to be assessed by our repair technicians, who will get in contact with you in regards to the best course of action in getting this piece repairs and/or any costs that might be involved.

    Please note: Hunt and RIMOWA pieces cannot be assessed at Longchamp stores.

  • CARE INSTRUCTIONS

    How do I care for my purchase?

    Each brand will have different recommendations as to how to care for your purchase. If you would like specific instructions as to how to care for your particular item, please do not hesitate to get in contact with us.